Shipping policy
DOBUY TECH SHIPPING POLICY
Last updated: October 4, 2026
Delivery Locations
Dobuy Tech delivers within the United Arab Emirates, subject to courier coverage. Delivery availability for your address will be confirmed at checkout.
Order Processing and Delivery Times
Processing and estimated delivery times are provided at checkout or in your order confirmation.
Delivery times may vary depending on your location, product availability, public holidays, and courier schedules. If we become aware of a significant delay, we will contact you with an update and available options.
Shipping Charges
Applicable shipping charges are displayed at checkout before you complete your purchase.
Any free-delivery offer is subject to the conditions stated with that offer. Additional charges will not be added after purchase without your agreement.
Order Tracking
Once your order is dispatched, we will provide a tracking number or delivery update using the contact details you supplied, where tracking is available.
For assistance with your delivery, contact dobuytechshop@gmail.com with your order number.
Delivery Address and Contact Details
Please provide a complete and accurate delivery address, including your building name, apartment or office number, area, emirate, and a reachable telephone number.
If you need to correct your address, contact us as soon as possible. Changes may not be possible after dispatch.
Missed or Unsuccessful Deliveries
If the courier cannot complete delivery, we will work with you to arrange the next step.
Any additional redelivery charge arising from an incorrect address or a missed delivery will be explained and agreed with you before redelivery. If your order is returned to us, contact us to discuss redelivery or any applicable cancellation and refund options.
Delayed or Missing Orders
If your order has not arrived within the stated delivery estimate, or tracking shows it as delivered but you have not received it, please contact us promptly.
We will investigate with the courier and arrange an appropriate resolution, including replacement or refund where required by applicable law.
Damaged or Incorrect Deliveries
Please inspect your order upon receipt. If an item arrives damaged or you receive the wrong product, email dobuytechshop@gmail.com with your order number and, where available, photographs of the item and packaging.
Retain the packaging where reasonably possible to assist our investigation. Missing photographs or packaging do not, by themselves, remove your statutory rights.
We will arrange the appropriate remedy and cover necessary return or replacement shipping where the issue is our responsibility.
Cancellations and Returns
To request cancellation before dispatch, contact us as soon as possible. If the order has already been dispatched, please refer to our Return & Refund Policy.
Our 5-day change-of-mind return window begins when you receive your order. This does not limit your statutory rights relating to defective, damaged, incorrect, or misdescribed goods.
Consumer Rights
Nothing in this Shipping Policy limits your rights under applicable UAE consumer protection laws.
Contact Us
Dobuy Tech
Firj Al Murar, Deira
Dubai, United Arab Emirates
Email: dobuytechshop@gmail.com
Phone: +971 52 584 9543