Privacy policy

DOBUY TECH PRIVACY POLICY

Last updated: October 4, 2026

Dobuy Tech (“we,” “us,” or “our”) operates this online store using Shopify. This Privacy Policy explains how we collect, use, share, and protect your personal information when you browse our website, place an order, or contact us.

We handle personal information in accordance with applicable UAE data protection and consumer protection laws. This policy does not replace any consent required by law.

1. Personal Information We Collect

Depending on how you interact with our store, we may collect:

• Contact information: Your name, email address, telephone number, and billing and delivery addresses.

• Order information: Products purchased, order history, delivery details, returns, refunds, and exchanges.

• Payment information: Payment method, transaction references, payment status, and information processed by our payment providers to complete your purchase.

• Account information: Your account details, saved addresses, preferences, and settings, if you create an account.

• Customer support information: Messages, feedback, and any photos or documents you provide when contacting us.

• Technical and browsing information: Your IP address, browser type, device information, pages viewed, and interactions with our website.

• Privacy preferences: Your consent choices and communication preferences.

Please do not send full payment card details, passwords, or other unnecessary sensitive information by email or customer support messages.

2. How We Collect Information

We collect information:

• Directly from you when you place an order, create an account, submit a form, or contact us.

• Automatically through cookies and similar technologies when you use our website.

• From service providers, such as Shopify, payment processors, and delivery companies, as necessary to process orders and operate our store.

3. How We Use Your Information

We use personal information to:

• Process payments and fulfil orders.

• Arrange deliveries and provide order updates.

• Manage returns, refunds, exchanges, and warranty enquiries.

• Provide customer support and respond to questions.

• Maintain customer accounts and save preferences.

• Operate, troubleshoot, and improve our website.

• Detect fraud, prevent misuse, and protect our customers and business.

• Maintain records, comply with legal obligations, and resolve disputes.

We process information with your consent where required, or where applicable law permits processing without consent, such as when necessary to fulfil your order or comply with legal obligations.

4. Marketing Communications

Where permitted by applicable law and with any required consent, we may send promotional communications.

You can withdraw your marketing consent at any time by using the unsubscribe option in a message or emailing dobuytechshop@gmail.com.

Opting out of marketing does not prevent us from sending essential communications about your orders, payments, deliveries, returns, or account.

We will not treat placing an order as automatic consent to unrelated marketing.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support functions such as shopping carts, checkout, security, and remembering preferences.

Where enabled, analytics and advertising technologies may also collect information about website activity. We will request consent for non-essential technologies where required by applicable law.

You can manage cookies through your browser settings and, where available, the privacy or cookie controls on our website. Blocking certain cookies may affect store functionality.

6. When We Share Information

We may share relevant personal information with:

• Shopify: To host and operate our online store.

• Payment providers: To process payments, refunds, and transaction checks.

• Delivery and fulfilment providers: To prepare, ship, and deliver orders.

• Technical and support providers: To maintain our website and provide customer service.

• Analytics or advertising providers: Where these services are enabled and sharing is permitted by law, subject to any required consent.

• Professional advisers or public authorities: Where necessary for legal compliance, professional advice, fraud prevention, or protecting legal rights.

Information may also be disclosed as part of a lawful business sale or restructuring, subject to applicable privacy requirements.

We limit disclosures to information relevant to the purpose of the disclosure.

7. Shopify’s Role

Shopify processes personal information to provide our store platform and related services.

Depending on the Shopify services you use and the features enabled on our store, Shopify may also process information for its own purposes under its privacy policy. Certain enhanced features may involve information about your interactions with our store, other merchants, and Shopify.

For details about Shopify’s practices and available privacy choices, visit:

• Shopify Consumer Privacy Policy

• Shopify Privacy Portal

8. International Data Processing

Shopify and other service providers may store or process personal information outside the UAE.

Where information is transferred internationally, we will comply with applicable transfer requirements, including appropriate safeguards or other legally permitted transfer arrangements.

9. Information Security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

However, no website, electronic transmission, or storage system is completely secure. Please keep your account credentials confidential and contact us if you suspect unauthorised use of your account.

10. How Long We Keep Information

We retain personal information only for as long as necessary for the purposes described in this policy, including fulfilling orders, providing support, meeting legal recordkeeping obligations, resolving disputes, and enforcing agreements.

Retention periods vary according to the type of information and applicable legal requirements. Information is deleted or anonymised when it is no longer required.

11. Your Privacy Rights

Subject to applicable law and relevant exceptions, you may have the right to:

• Request information about how your personal information is processed.

• Access your personal information.

• Correct inaccurate or incomplete information.

• Request deletion of information.

• Request restriction of, or object to, certain processing.

• Receive or transfer your information where applicable.

• Withdraw consent where processing relies on consent.

• Request review of qualifying decisions made solely through automated processing.

To submit a request, email dobuytechshop@gmail.com.

We may need to verify your identity before responding. We will respond within the period required by applicable law. Some information may need to be retained to meet legal obligations or resolve outstanding matters.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

12. Children’s Privacy

Our store is intended for adult customers. We do not knowingly collect personal information from children without an appropriate lawful basis and any required parental or guardian consent.

If you believe a child has provided personal information to us improperly, contact us so we can investigate and take appropriate action.

13. Third-Party Links

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. Please review those policies before providing personal information.

14. Questions and Complaints

If you have concerns about how we handle your information, please contact us using the details below.

You may also raise a complaint with the competent UAE data protection authority or another relevant authority where applicable.

15. Changes to This Policy

We may update this policy to reflect changes in our services, practices, or legal requirements.

The latest version will appear on this page with an updated date. Where required, we will notify you of significant changes and obtain any necessary consent.

16. Contact Us

Dobuy Tech
Firj Al Murar, Deira
Dubai, United Arab Emirates

Email: dobuytechshop@gmail.com
Phone: +971 52 584 9543