Refund policy

Dobuy Tech Return & Refund Policy

5-Day Change-of-Mind Returns

You may request a change-of-mind return within 5 calendar days of receiving your order.

To qualify, the item must be unused, in its original packaging, and include all original accessories, manuals, and any tags. You must also provide your order number, receipt, or other proof of purchase.

These conditions apply to change-of-mind returns only. They do not restrict your statutory rights relating to defective, damaged, incorrect, or misdescribed goods, or your applicable warranty rights.

How to Request a Return

Email dobuytechshop@gmail.com with:

  • Your order number or proof of purchase.

  • The item you wish to return.

  • Your reason for requesting a return.

  • Photos or videos showing the issue, where relevant and available.

For eligible returns, we will provide a return shipping label and instructions on how and where to send your package.

Return address:

Dobuy Tech
Firj Al Murar, Deira
Dubai, United Arab Emirates

Please contact us before sending an item back so we can arrange the return correctly. Our return authorisation process does not limit your statutory rights.

Return Shipping

We provide a prepaid return shipping label for approved returns. Please follow the return instructions and package the item securely to protect it during transit.

Damaged, Defective, Incorrect, or Misdescribed Items

Please inspect your order upon delivery and contact us promptly if an item is damaged, defective, incorrect, or does not match its description.

We will assess the issue and provide the appropriate remedy, including a refund, replacement, or repair, in accordance with applicable UAE consumer protection laws. Where the issue is our responsibility, the remedy and necessary return shipping will be provided without charge.

The 5-day change-of-mind return window does not limit these rights. Opening or using a product to discover a defect does not, by itself, make a claim ineligible.

Exceptions to Change-of-Mind Returns

Unless otherwise stated, we do not accept change-of-mind returns for:

  • Custom-made or personalised products.

  • Opened hygiene-sensitive products, such as in-ear earphones, where the hygiene seal has been broken.

  • Gift cards.

  • Sale items clearly marked as final sale before purchase.

These exclusions do not affect your statutory rights if a product is defective, damaged, incorrect, or misdescribed.

Exchanges

For a change-of-mind exchange, contact us to arrange an eligible return, then place a separate order for the replacement item.

For faulty or incorrect items, contact us directly so we can arrange the appropriate remedy without requiring you to make another purchase.

Refunds

We will notify you after receiving and inspecting your return and explain the outcome. If a return is declined, we will provide the reason.

Approved refunds will be issued to your original payment method within 10 business days, unless applicable law requires an earlier refund. Your bank or payment provider may need additional processing time.

For cash-on-delivery purchases, we will agree on a suitable refund method with you.

If more than 15 business days have passed since your refund was approved, please contact dobuytechshop@gmail.com.

Warranty & Consumer Rights

Our 5-day change-of-mind policy is separate from any applicable product warranty. Warranty details, where applicable, are provided with the product or its listing.

Nothing in this policy excludes or limits your rights under applicable UAE consumer protection laws.

Contact Us

For returns, refunds, or product concerns, email dobuytechshop@gmail.com.